Job Description

Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals. We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! Click here for more information on our inclusion, diversity, and equity journey. About American Water American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. As one of the fastest growing utilities in the U.S., American Water expects to invest $30 to $34 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities. American Water has been recognized on the 2023 Bloomberg Gender-Equality Indexfor the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions. For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram. Primary Role The Sr. Business Performance Analyst is responsible for developing performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure operational performance accurately and reliably with the ability to consolidate information at different enterprise-levels. Key Accountabilities

• Develop performance metrics that can be cascaded from the enterprise-levels of the Service Company to States, to local Districts to measure business performance accurately and reliably with the ability to consolidate information at different enterprise-levels.
• Partner and liaise with internal colleagues and functions to collect performance metric data required for accurate and timely reporting.
• Publish and present reports at different enterprise-levels that contain performance metric results to provide Service Company, State, and local District leadership with visibility into business performance.
• Analyze performance metrics to gain insight into key drivers of business performance at the Service Company, State, and local District enterprise-levels.
• Coordinate a portfolio of business performance improvement efforts amongst Service Company, State and local District leaders.
• Benchmark performance metrics to gain a sense for business performance relative to enterprise peers and overall industry standards.
• Forecast performance metrics to estimate future business performance at the enterprise-levels of the Service Company, to States, to local Districts.
• Develop performance metric goals and targets at the enterprise-levels of the Service Company, State, and local Districts.
• Engage and consult on enterprise projects and initiatives in which Business Performance is identified as a stakeholder.Knowledge/Skills
• Sound knowledge of utility/business processes.
• Working knowledge of new technology and current trends in water quality, water treatment, developer services and other related water resource management disciplines.
• Thorough understanding of, and ability to apply, key principles of P&L management, marketing, pricing, offer strategy, financial analysis, and technology principles.
• Proficiency in the development of metrics, KPI's and overall business intelligence architecture.
• Strong operational expertise.
• Strong understanding of data management, integrity, and controls.
• Strong process, project, and program management skills.
• Strong quantitative skills (e.g., analytical, technical, problem solving).
• Effective people management skills (e.g., planning, organizing, recruiting, controlling, and leading individual staff and teams).
• Excellent written and verbal communication skills (e.g., fluency in report writing and presentations).
• Effective interpersonal skills (e.g., persuasion, negotiation, listening, cooperation, tact, diplomacy, problem solving, internal consulting).
• Leadership presence (e.g., ability to deal effectively and maintain collaborative relationships with Company senior management and other key stakeholders).Experience/Education
• 8 years of operations, engineering, or finance required.
• Bachelor's Degree required, preferably in engineering, finance or accounting. Travel Requirements
• Up to 10%.Work Environment
• Standard indoor office environment.
• This position can sit in any office within the AW regulated footprint.CompetenciesChampions safetyCustomer obsessedCultivates innovationNimble learningDrives ResultsCollaborates

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