For further information please contact our Talent Specialist:
Nihal | 224-507-1280
Title: Print Production Level 3
Location: Poway, CA
Duration: 12 Months
Description:
ESSENTIAL FUNCTIONS:
- Responding to Docucare tickets. CA will be assigned a route for which will be responsible. Each route will have multiple building that have up to 600 client devices for which the individual will be responsible for making sure that all devices have supplies on hand and paper. Also they will be asked to assist in picking up IT equipment such as desktops that will need to be taken back to IT.
- Possesses skills and competencies to deliver contracted customer requirements
- Tasks and activities are defined and routine
- Ability to lift and move up to 50 pounds
- Point of contact to receive, review and electronically log customer jobs
- Operate office/production equipment (printer, copier, fax, scan)
- Apply asset tags to office equipment and update database
- Track and coordinate the move, add or change of office equipment assets at customer accounts
- Clean and maintain office equipment when necessary
- Process basic forms and update information using a PC Collect and submit meter reads
- Problem solve issues to complete production, delivery, and output requirements
-Sort and scan hardcopy materials or other mediums for use in printed documents or digital format; specific application training may be required and provided- Collect data and respond to print/copy equipment issues by contacting service personnel using specific PC applications
SKILLS:
- Able to demonstrate computer skills Functional knowledge of PC (keyboard functions, mouse, etc.)
- Able to demonstrate Intermediate use of: MS office (Word, Excel, PowerPoint), Web, Internet, and Intranet
-- Create spreadsheets -- Use standard formulas -- Sort -- Filter, and create graphs -- Import/export information -- Embed files into applications -- Move data between Word and Excel
- Able to demonstrate ability to use / locate devices (drives, files, printers) attached to network
- Able to demonstrate ability to send and receive emails , find, open and save documents and files, perform data entry
- Able to demonstrate ability to use internet explorer for web browsing , send documents to preconfigured printer
- Able to demonstrate basic math skills (division, multiplication, percentages) - Able to demonstrate business maturity and professionalism
- Able to demonstrate ability to coach and mentor co-workers
EXPERIENCE : Experience in a Customer Service environment (minimum 1 year)
EDUCATION :
- Minimum: High School Diploma or equivalent
- Required: Post high school technology training or experience
EDUCATION VERIFICATION: Yes
About us:
DivIHN , the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.
DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.
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