Under the general direction of the Deputy Division Chief, the Staff Services Manager (SSM) II functions as the Office Chief, Office of Discipline Services, and ensures the development and maintenance of a customer-service oriented office. The SSM II demonstrates a positive attitude and commitment to provide quality service that is accurate, timely, and exceeds customer expectations. The SSM II is responsible for the development, management, and implementation of the Department's statewide progressive discipline program, ensuring adherence to the highest legal and ethical standards, as well as maintains all processing timelines. The SSM II also prepares the most sensitive and complex personnel actions. This is a working Supervisory position.
CalCareers Exam link:
Eligibility for hire may be determined by your score on the Staff Services Manager II Exam. For those who do not have current eligibility (e.g., transfer, permissive reinstatement, or voluntary demotions) and/or who will be new to state civil services employment, you must be on the state examination list to be eligible for these positions. To apply for the exam, please click and search by typing in the classification title.
Resources Contact is available to answer questions regarding the application process. The Hiring Unit Contact is available to answer questions regarding the position.
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PARF#22-5-125 JC#454424
You will find additional information about the job in the .
This position is located in Sacramento, Sacramento County.
This position may be eligible for telework. The amount of telework is at the discretion of the Department and based on Caltrans’s evolving telework policy. Caltrans supports telework, recognizing that in-person attendance may be required based on operational needs. Employees are expected to be able to report to their worksites with minimum notification if an urgent need arises. The selected candidate will be required to commute to the headquartered location as needed to meet operational needs. Business travel may be required, and reimbursement considers an employee’s designated headquartered location, primary residence, and may be subject to CalHR regulations or applicable bargaining unit contract provisions. All commute expenses to the headquartered location will be the responsibility of the selected candidate.
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
A Statement of Qualifications (SOQ) is REQUIRED and MUST be submitted with your application to be considered for this position. Both of your SOQ response must be in no less than a 12-point font and be no more than 2 pages in length.
1. Describe what constitutes a well-run office.
2. What are the elements of a successful discipline program?
Possession of Minimum Qualifications will be verified prior to interview and/or appointment. If you are basing your eligibility on education, you must include your unofficial transcript(s)/diploma for verification. Unofficial, original, or official sealed transcripts will be accepted and may be required upon appointment. Applicants with foreign transcripts/degrees must provide a transcript/degree U.S. equivalency report evaluation that indicates the number of units and degree to which the foreign coursework is equivalent. Here is a list of evaluation agencies: or . Please redact birthdates and social security numbers.
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
to view the Benefits Summary for Civil Service Employees in the State of California.
The State application (STD678) is required and each section must be filled out completely and thoroughly. For mailed or hand delivered applications to be considered for this position, the Job Control number (JC-454424), Parf #22-5-125, and title of the positions (Staff Services Manager II) must be included on the STD. 678 form.
Electronic applications through your CalCareers account are highly recommended and encouraged.
Candidates that meet the minimum qualifications based on possession of EDUCATION, LICENSE, OR CERTIFICATE must include a copy of your DEGREE/TRANSCRIPTS, LICENSE, or CERTIFICATE, along with your State application (STD. 678), to be considered for this position.
NOTE: Do not submit the “Equal Employment Opportunity” questionnaire (page 5) with your completed State application (STD. 678). This page is for examination use only. Do not include any confidential information on any documents you submit for this job vacancy, such as your state application, resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security Number, birth date, driver’s license number, examination results, LEAP status, marital status, and age. The job application packet checklist is not required to apply for this position. Failure to follow these instructions may result in your application not being considered for this position.
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
Statement of Qualifications (SOQ) is required. Please see the Special Requirements section for SOQ instructions.
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