Job Description

At Chuze Fitness, we’re reinventing the fitness industry with a focus on hospitality, community, and compassion. We prioritize people and foster a vibrant work environment where everyone can be themselves and contribute to our culture of kindness. We’re seeking individuals of all backgrounds who embody kindness, sociability, and strong work ethic. 

If you’re ready to dive into the heart of hospitality, we want you on our team! Join us in making a difference!

Job Description

The Assistant General Manager works closely with the General Manager (GM), leading by example, onboarding and training new staff members, tackling member interactions with a smile, and ensuring our inventory is spot-on. By overseeing daily operations and motivating your team, you'll ensure every day at Chuze Fitness is a fantastic experience for everyone!

Responsibilities include but are not limited to the following:

• Assist in leading a team of employees to go above and beyond in customer service, cleanliness, and culture 
• Collaborate with GM to tackle escalated employee concerns in partnership with HR
• Work together with the team regarding member billing inquiries, providing guidance in difficult interactions and knowing when to escalate to the GM
• Establish and maintain productive and proactive cross-departmental communication and understanding of fitness operations, maintenance, and troubleshooting processes
• Collaborate with the GM to develop all staff members through one-on-one conversations, conducting performance reviews, and assist in coaching documentation, including and up to termination
• Run daily operations such as breaking employees for lunches and maintaining appropriate staff levels on shift, ensuring club quality assurance, and completing opening and closing responsibilities
• Maintain proficient knowledge of and assist members with all amenities, membership inquiries, fitness programs, and equipment functions
• Assist in recruiting and onboarding new talent by conducting phone screens and in-person interviews
• Secure inventory processes by prepping for weekly and monthly counts and ordering, restocking, and organizing new products
• Partner with the GM to promptly address and resolve emergent issues, ensuring continuous club operations and minimizing any disruptions to the business’ success

Perks & Benefits Include:

• Free gym and iChuze Membership
• Professional training and growth opportunities
• Discounts through vendor partners
• Discount on all retail purchases and through vendor partners
• Team building events and annual holiday parties
• Growth opportunities
• Medical, Dental, Vision, and other supplemental insurance (with large employer contribution)
• Accrued PTO, sick leave, and paid holidays
• 401k

Qualifications

Required

• 2+ years experience in customer service
• 2+ years experience leading a team 
• Ability to work varied hours, weekends, and opening/closing shifts regularly or as needed
• Exceptional verbal and social communication skills with a teamwork-based mindset
• Excellent ability to provide a positive attitude and calm under pressure
• Ability to multi-task and handle shifting priorities
• Service-based attitude
• Ability to receive and deliver feedback
• Having extreme attention to detail
• Physical Requirements:
• Able to read, write, and speak clearly in English
• Touring the club: walking and climbing stairs
• Bending, kneeling, and repetitive arm movement
• Standing for long periods
• Repetitive phone work, typing, and computer operations
• Ability to lift at least 50lbs

Preferred

• High school graduate or GED
• Bachelor’s degree or currently continuing education
• Sports or fitness background

Additional Information

Chuze Fitness is an Equal Opportunity Employer. Our consideration for any candidate is based solely on merit. Background checks are required for this position. 

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