Job Description

Established in 1975, Corru-Kraft Orora has carefully built a reputation as the premier supplier of corrugated sheets on the West Coast and beyond. Corru-Kraft has achieved success by providing customers with reliable service and top quality product. Corru-Kraft is comprised of three plants strategically located in the Los Angeles/Orange County area. Each plant consists of a highly trained workforce, a quality focused management team and well-maintained state-of-the-art manufacturing equipment. It is with this passion and commitment to innovation, we believe in hiring and developing the very best talent by living our core values of Teamwork, Passion, Respect, and Integrity every day. These core values define who we are and how we operate. They shape the way we work with each other, with our customers, and with our communities. Every day, we deliver packaging solutions that exceed our customers’ expectations while solving complex problems as a team. We believe that all team members (irrespective of their role or level), should aspire to distinctive leadership behavior, as we continue to deliver on the promise for our customers, shareholders and each other. Leadership is not tied to a job title, i.e. you don’t need to be accountable for a team to be considered a leader.

The Role: Account Manager

Corru-Kraft Orora is seeking dynamic Account Manager to provide key relationship management, account management, inventory management, and performance improvement services for one or more major customers. 

• This position will report to the: Vice President of Sales
• Location: Hybrid
• FLSA Status : Exempt

What You’ll be Responsible For in this Role

In this role, t he Account Manager operates as the lead point of contact for any and all matters specific to assigned customers and developing and improving strong customer relationships to ensure contract renewal. Account Managers identify new opportunities for cost and profit improvements to manage overall account profitability. 

Primary Duties & Responsibilities:

• Manages account order flow, quoting activities, and reporting to ensure the highest levels of customer service while achieving efficiencies, cost reductions, and margin improvements.
• Troubleshoots local service or product quality issues.
• Inventory Management – Works with Customers and Sales team to ensure inventory is adequate to service customer needs.
• Oversees costing, pricing, and invoicing. Moves invoicing discrepancies through to resolution.
• Resolves order, inventory, and delivery challenges by working with the customers and our customer service, purchasing, and warehouse teams to solve problems.
• Engages with customers ahead of seasonal rollouts, new product introductions and process changes to ensure the highest levels of customer service and performance delivery.
• Develops proposals and delivers sales presentations.
• Identifies new opportunities for cost and profit improvements to manage overall account profitability.
• Other related responsibilities required to achieve the highest levels of customer service, efficiency and profitability.

What We’re Looking For

Minimum Qualifications:

• A Bachelor’s degree in Business Administration, Professional Sales, Quality Management, Industrial Engineering or a closely related field or equivalent years of experience
• Experience managing process improvements to improve customer service, efficiencies, cost reductions and improved profitability.
• 3 to 5 years of experience in sales or marketing with business to business sales experience interacting with high profile customers
• Strong Excel skills for heavy spreadsheet use in tracking, reporting, and following up.
• Strong organization skills that allows the Associate Account Manager to be aware of all sales and operations real time.
• Multitasking with ease is a must, operating independently.
• A strong customer service orientation with a desire to make contributions that solve problems and assist the customers in meeting their business needs.
• Strong communications skills with a problem-solving orientation.
• An ability to pleasantly influence all parts of the supply chain to deliver accurate shipments on time.
• A car is required for some local travel.
• A passion to provide service and solve problems
• Business Mastery
• Integrated Leadership
• People Development
• Change Management
• Intellectual flexibility & technical acumen

Reasonable Accommodations

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. If you are interested in applying for employment with Orora and need special assistance to apply for a posted position, or if you believe you do not meet any of the required qualifications of a posted position due to a protected disability and would like to explore the possibility of an accommodation, please contact our Talent Acquisition team at: careers@ororagroup.com for additional support and guidance

What We Offer

Our rich benefits packages are designed to support the health and well-being of both our eligible co-workers and their families. Here's a sample of the benefits we offer:

• Medical
• Dental
• Vision
• Generous PTO
• 401(k) with a Company Match
• Flexible Spending Accounts
• Employee Assistance
• Group Life and AD&D
• Voluntary Life and AD&D
• Group Short-Term Disability
• Group Long-Term Disability

Equal Employment Opportunity

We are an equal opportunity employer committed to fostering a culturally diverse organization. We strive for inclusiveness and a workplace where mutual respect is paramount. We encourage applications from a diverse pool of candidates, and all qualified applicants will receive consideration for employment without regard to race, color, ethnicity, religion, sex, age, national origin, disability, sexual orientation, gender identity and expression, or veteran status. We will provide reasonable accommodations to qualified individuals with disabilities, as need, to assist them in performing essential job functions.

Recruitment Agencies

Orora does not accept unsolicited agency resumes. Orora is not responsible for any fees related to unsolicited resumes.

Solicitation of Payments

Orora does not solicit payment from our applicants and candidates for consideration or placement.

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